Spotlight: Love with Food Aces Customer Service with Analytics
The world is seeing a resurgence in healthy and sustainable eating. In the 2014 Lempert Report, Phil Lempert predicts that adults are increasingly motivated towards improving their eating quality or as he calls it “better for you snacking”. This dietary shift has fueled the growth of subscription-based snack provider Love with Food.
Spotlight: 3 Minute Angels on the Importance of Customer Service
Analytics and big data are critically important for most businesses in the 21st century. Services like Google Analytics have democratized the process for some, but overall big data remains out of reach for smaller organizations. Enter Datanyze. In a market where buying data can cost tens of thousands of dollars and is often outdated, Datanyze
Spotlight: Indigo Shows Us How to Multitask with Yappier
Although plenty of law firms have had their share of success with Yappier (Asons Solicitors signed up 9 new clients!), live chat has yet to make a significant dent in this industry. Part of the reason is that legal matters are often highly sensitive in nature and customers might be reluctant to share their concerns